FORT WORTH, TX, March 25, 2013 – Satisfied customers in Crescent Real Estate’s 25 premier commercial office buildings responded to a national survey with positive comments that helped Crescent earn the prestigious 2012 National Commercial Real Estate Customer Service Award for Excellence. Also known as the “A List” award recognizing commercial real estate’s Best in the Industry customer service, the award is judged through direct customer satisfaction surveys.
Crescent Real Estate Holdings LLC has earned top honors from CEL every year Crescent has participated in the survey of its customers. Crescent won six consecutive Awards for Excellence from 2001 through 2006, and garnered top honors again in 2010, 2011 and now 2012. While 2012 marks Crescent’s ninth overall company Award for Excellence, it marks the second time each of Crescent’s premier office building properties achieved individual “A List” status. Additionally, Crescent improved 2012 overall property and service satisfaction scores over prior year winning scores.
“Customer service is a core value, the heart of our company culture. Crescent is honored to be recognized directly by our customers for providing distinctive, high quality properties, along with exceptional dedication to overall customer satisfaction,” said John Goff, Chairman and CEO of Crescent Real Estate Holdings LLC. “When we provide superior service, it means we retain our customers.”
The ‘A List’ award survey asks customers how satisfied they are with building features, appearance and condition, as well as staff performance in building operations, maintenance and leasing. Established in 1997 by CEL & Associates, Inc. founder, Christopher Lee, the Customer Service Award for Excellence recognizes companies whose management performance and commitment adhere to highest levels of quality service. CEL is the largest independent surveyor of customer opinions in the real estate industry and conducts more than 2,500,000 customer surveys annually to establish service and performance benchmarks used throughout the U.S.
According to Lee, the quality and level of service provided to office customers is a key factor in building and sustaining brand and customer loyalty, retention, increasing asset value and generating best in class operating and financial performance. “Crescent has taken customer satisfaction and service to an exceptional level and it shows in the opinions of tenants throughout their portfolio…and we congratulate Crescent for an extraordinary effort,” said Lee.
“Crescent employees understand that relationships with our customers are critical to our success,” according to Jason Anderson, COO of Crescent. Property managers focus on quality interactions with building customers, speaking with customers routinely to understand their needs and to ensure that Crescent exceeds expectations. In addition to personal contact, each property has a web site where customers can go to request services, suggest improvements and find out the latest news regarding property activities, maintenance and amenities.
“We are recognized as the ‘Best in Industry’ first because we have the best customers and everything we do is focused on our customers. Second, Crescent has talented employees who pay attention to our customers and take care of details,” said Anderson. “The CEL national award is a distinctive honor that Crescent employees will enjoy, but also use as a benchmark tool to continue to improve our service to customers.”
“This award resonates loudly within Crescent because customer service is our passion. Customer service is our culture. Customer service is our business advantage,” added Goff. “Winning the National Commercial Real Estate Customer Service Award for Excellence is a tremendous honor for Crescent because our customers are telling a third-party that we are meeting or exceeding customers’ expectations. That makes me proud of everyone at Crescent – our employees, our service vendors, and, of course, our valued customers.”
ABOUT CRESCENT
Crescent Real Estate Holdings LLC, headquartered in Fort Worth, Texas, is a fully-integrated real estate company owned by Barclays Capital and Goff Capital. Through its subsidiaries, Crescent owns or manages a portfolio of 25 premier office buildings totaling over 9.2 million square feet located in select markets across the United States with major concentrations in Fort Worth, Dallas, Houston, Denver and Las Vegas. Crescent also holds investments in resort residential developments in locations such as Scottsdale, Vail Valley, and Lake Tahoe; a luxury hotel, The Ritz-Carlton, Dallas; and the wellness lifestyle leader, Canyon Ranch®. For more information, visit Crescent’s Web site at www.crescent.com.
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